Avaya IP500 Phone System
The Avaya IP500 phone system is an 'all-in-one' system that provides all the features your business requires. Whether you need analogue phones, digital phones or the latest IP phones - the Avaya IP500 phone system comes out on top!
The Avaya IP500 phone system functions as an IP or circuit-switched PBX (traditional digital system) or both, supporting a total of 384 users/extensions. Key features include Internet access, remote access, ISDN30e / ISDN2e / analogue trunking and support for open standards such as QSIG, H.323 and SIP. (Voice over IP)
Choose your model, the Avaya IP500 phone system series (version 5.0 or higher - came out in Summer 2009) comes in three Editions: Essential, Preferred and Advanced.
» The Avaya IP500 Essential Edition is ideally suited towards businesses with fewer than 30 employees and Essential Edition meets basic needs with voicemail, voicemail to e-mail, dial by name and automated attendant (it is the former IP Office Standard Edition with Embedded Voicemail).
» The Avaya IP500 Preferred Edition (more than 30 users) adds more voicemail capacity and collaborative functions such as secure meet me audio conferencing (two 64-channel bridges), call recording, conditional call routing and graphical programming (it is the former IP Office Professional Edition with Voicemail Pro).
» The Avaya IP500 Advanced Edition (requires the Preferred Edition to be in place) includes the Customer Call Reporter contact center application (150 agents), call recording (with Avaya’s ContactStore for search and replay), integrated voice response (IVR), text-to-speech, and campaign management.
Avaya Phones
The Avaya IP500 phone system supports a wide range of desk phones, including 3rd Party analogue phones, a wide selection of Avaya digital phones (current and legacy models) and a good range of Avaya IP phones and certified third party SIP Phones (v5.0 or higher).
Wireless handsets and telephones are also offered, including DECT cordless (digital and IP), a 900MHz digital handset and wireless IP phones that operate over a wireless LAN. Avaya Desktop applications are also available, including Avaya Phone Manager and Avaya one-X Portal for IP Office.
Multi-site Companies
Avaya IP500 Phone Systems can connect together over IP (Broadband / VPN / Leased Lines) using 'Small Community Networking' or SCN with enhanced feature transparency (500 users across 32 sites). With Avaya SCN (v5.0 or higher), redundancy/resiliency is provided since one system can automatically take over from another system to support Avaya IP phones and hunt groups. Avaya VoiceMail Pro also re-registers to the backup system.
Traditional networking or VoIP networking (QSIG over T1, E1 or H.323 over IP) can be used to network Avaya IP Office systems and other Avaya systems (Avaya Communication Manager, DEFINITY, MultiVantage) with feature transparency.
Conference Features
One of Avaya IP500's great features is a flexible Meet-Me conferencing capability which is included with no special equipment required. Avaya IP500 supports a 128-party conference resource with a maximum of 64-parties in any individual conference (upgrade license to IP Office Preferred Edition should be purchased for secure conferencing via a PIN code).
Mobility
Mobile employees can choose the Mobile Worker license which enables Avaya IP Office Mobility features - Mobile Twinning (or simultaneous ringing of an external device (mobile phone) and a desktop phone), Mobile Call Control (star codes to hold, transfer, toggle or conference calls) and the Avaya one-X Mobile Client graphical user interface for Windows Mobile and Symbian Single-Mode intelligent devices, as well as third party Text to Speech (TTS) for listening to e-mails remotely. A full compatability list of mobile handsets is available on request.
Alternatively, for mobility needs, Avaya IP Office supports DECT in Europe, VoIP Wi-Fi worldwide, including wireless solutions from SpectraLink and KIRK. Please ask for more information.
Backwards Compatability
The Avaya Legacy Card Carrier must be purchased if you want to reuse cards from an earlier Avaya IP Office systems such as legacy IP400 trunk and IP400 VCM cards. However, some IP400 cards are not supported, please check with us first before buying.
Please note the Avaya platform changes as of Release 5. (available from Summer 2009) IP Office version 5+ software is not supported on the Small Office Edition (SOE), IP401, IP403 or IP406 V1. However, Avaya IP406 V2 has now been discontinued in the UK, though it can be upgraded with IP Office Release 5 software. IP412 supports v5.0 software, but will become obsolete since IP Office 500 is the only remaining platform going forward.
Summary
In Summary the Avaya IP500 phone system is a fantastic business telephone system and provides a feature set that is much greater than many of its competitors. Here we would recommend the Avaya IP500 phone system and would openly invite you to request a quote.
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